FAQ

We understand that selecting the right workwear is important, which is why we offer a simple and convenient sample process. Clients are welcome to request samples to view, fit or test before placing an order. Samples can be collected from our store or arranged through your Basson Workwear advisor. Once you are satisfied, simply return the items in their original condition, or we can include them in your final order. Any unreturned or damaged samples will be invoiced accordingly.

This process ensures you get exactly what you need with confidence.

Placing an order with Basson Workwear is simple and convenient. You can request a personalised quote directly through our website, contact Keshia—our Sales Manager—for assistance, or get in touch with our office to speak to a team member. Once your quote is confirmed, we will guide you through the order and branding process to ensure everything is completed smoothly and efficiently.

A stock item is a product we keep on hand in our store or warehouse. These items are readily available and can usually be supplied immediately.

A non-stock item is something we do not keep in our regular inventory and must order from our suppliers specifically for you. Non-stock items may have longer lead times and may require full payment before ordering, depending on supplier terms.

We offer a full range of men’s and ladies’ sizes to ensure the best possible fit for every team. Ladies’ items are designed with a female-specific cut, while men’s items follow standard unisex sizing. Shoe sizes typically range from smaller ladies’ sizes through to larger men’s sizes, depending on the brand. For overalls, we work according to industry-standard measurements based on your height and chest size for jackets and waist size for trousers.

If you are unsure, our advisors can help with sizing guidance, samples or fitting assistance to ensure you get the correct sizes the first time.

Different garments work best with different types of branding to ensure durability and a professional finish. Embroidery is ideal for golf shirts, jackets, fleece tops and caps, as it offers a premium look that lasts. Screen printing or heat-transfer printing works well on T-shirts, hoodies and large back prints where bold, flat designs are needed. For workwear and overalls, we typically recommend heat-transfer or embroidered badges, as they hold up well under heavy use and washing.

If you are unsure which option suits your garment or logo best, our team can guide you to the most suitable and cost-effective branding method.

Our lead times depend on whether items are stocked in-store, ordered from suppliers or manufactured in our own factory. Stock items are usually available immediately. Non-stock items follow the supplier’s turnaround time, which includes processing, picking and delivery to us before branding can begin. Products made in our factory follow a production schedule that may vary based on fabric availability, workload and seasonal demand.

Once all items arrive, branding and final quality checks are completed before dispatch. Our team will always communicate realistic timelines so you know exactly what to expect from order to delivery.

We offer flexible delivery options.

All collections from our store are free of charge. Our team will confirm delivery timelines when your order is placed.

Yes. All our products are covered by the official guarantees and warranties provided by their respective manufacturers. Any faults related to materials or workmanship will be assessed according to the supplier’s warranty guidelines. If you experience a problem with an item, simply return it to us for inspection. We will liaise directly with the supplier to process the claim and keep you updated throughout.

Please note that normal wear and tear, misuse, or damage caused by incorrect washing or handling are not covered under product guarantees.